Help center articles

My account

• Why hasn’t my score changed?
• How can I change my email address?
• How do I log out of the site?
• How do I update my credit score and report?
• I forgot my email address. How do I find it?
• How do I reset my password?

Registration

• What is a thin file?
• Can there be more than one Credit Karma account per email address?
• The information you’re showing me in Step 3 of registration is incorrect. Has my identity been stolen?
• I can't complete Step 3 of registration. What should I do?
• I am having trouble getting through Step 2 of registration. What’s going wrong?
• Why are you asking me for my Social Insurance number?

About Credit Karma

• Applying for a loan on Credit Karma with LoanConnect
• Will using Credit Karma lower my credit score?
• How old do I need to be to use Credit Karma?
• Is Credit Karma safe?
• Where does Credit Karma get its information from?
• Is Credit Karma really free?

Credit scores

• Why is the score I got from my bank different from your score?
• Why did my score drop?
• What is a good credit score?
• What is a credit score?

Credit reports

• How can I contact my creditors?
• What are the different types of public records?
• There’s a mistake on my TransUnion credit report. How do I dispute it?
• How often does my credit report information update?
• What is the difference between a credit score and a credit report?
• What is a credit report?

Cancellations

• I cancelled my account. How do I create a new one?
• How do I cancel my membership?