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Help center articles

My account

  • Why hasn’t my score changed?
  • How can I change my email address?
  • How do I log out of the site?
  • How do I update my credit score and report?
  • I forgot my email address. How do I find it?
  • How do I reset my password?

Registration

  • What is a thin file?
  • Can there be more than one Credit Karma account per email address?
  • The information you’re showing me in Step 3 of registration is incorrect. Has my identity been stolen?
  • I can't complete Step 3 of registration. What should I do?
  • I am having trouble getting through Step 2 of registration. What’s going wrong?
  • Why are you asking me for my Social Insurance number?

About Credit Karma

  • Applying for a loan on Credit Karma with LoanConnect
  • Will using Credit Karma lower my credit score?
  • How old do I need to be to use Credit Karma?
  • Is Credit Karma safe?
  • Where does Credit Karma get its information from?
  • Is Credit Karma really free?

Credit scores

  • Why is the score I got from my bank different from your score?
  • Why did my score drop?
  • What is a good credit score?
  • What is a credit score?

Credit reports

  • How can I contact my creditors?
  • What are the different types of public records?
  • There’s a mistake on my TransUnion credit report. How do I dispute it?
  • How often does my credit report information update?
  • What is the difference between a credit score and a credit report?
  • What is a credit report?

Cancellations

  • I cancelled my account. How do I create a new one?
  • How do I cancel my membership?
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